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Sysax Product Forums / Sysax Multi Server / General Discussion / Error connecting to server - Failed to retrieve directory listing
Posted:  21 Sep 2009 18:37
Guys,


I'm pulling my hair out trying to fix this one; everytime i connect via FTPS on port 990 i get the following message "Failed to retrieve directory listing"  , all software firewalls are off, hardware firewall has ports 990 , 21 , 22 open

I can connect to this server on port 21 with no problem, but on 990 it's always the same, can you please help???


See log below ;

Ross



Status:    Connecting to xx.173.184.54:990...
Status:    Connection established, initializing TLS...
Status:    Verifying certificate...
Status:    TLS/SSL connection established, waiting for welcome message...
Response:    220- Sysax Multi Server Service (Version 4)
Response:    220 
Command:    USER xxxx
Response:    331 User name okay, need password
Command:    PASS *******
Response:    230 User logged in, proceed
Command:    PBSZ 0
Response:    200 PBSZ Command accepted. Protection buffer set to 0
Command:    PROT P
Response:    200 PROT Command accepted
Status:    Connected
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is current path
Command:    TYPE I
Response:    200 Command okay
Command:    PORT 81,136,235,120,25,160
Response:    200 Command okay
Command:    LIST
Response:    150 File status okay; about to open data connection
Error:    Connection timed out
Error:    Failed to retrieve directory listing
Posted:  22 Sep 2009 01:15   Last Edited By: sysaxsupport
Can you tell us what ftp client you are using to connect to the server?


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FTP Server for Windows and File Transfer Software
Posted:  22 Sep 2009 11:23
hi, i'm using filezilla version 3.2.7.1;


i've gotten a bit further than yesterday, can you please have a look at this;

10:20:46    Status:    Connecting to xx.173.184.54:990...
10:20:46    Status:    Connection established, initializing TLS...
10:20:46    Status:    Verifying certificate...
10:20:48    Status:    TLS/SSL connection established, waiting for welcome message...
10:20:48    Response:    220- Sysax Multi Server Service (Version 4)
10:20:48    Response:    220 
10:20:48    Command:    USER Ross xxxxxx
10:20:48    Response:    331 User name okay, need password
10:20:48    Command:    PASS *******
10:20:48    Response:    230 User logged in, proceed
10:20:48    Command:    SYST
10:20:48    Response:    215 Windows_NT
10:20:48    Command:    FEAT
10:20:48    Response:    502 Command not implemented
10:20:48    Command:    PBSZ 0
10:20:48    Response:    200 PBSZ Command accepted. Protection buffer set to 0
10:20:48    Command:    PROT P
10:20:48    Response:    200 PROT Command accepted
10:20:48    Status:    Connected
10:20:48    Status:    Retrieving directory listing...
10:20:48    Command:    CWD e:\shared drive
10:20:48    Response:    550 Path does not exist or is inaccessible
10:20:48    Command:    PWD
10:20:48    Response:    257 "/" is current path
10:20:48    Command:    TYPE I
10:20:48    Response:    200 Command okay
10:20:48    Command:    PASV
10:20:49    Response:    227 Entering Passive Mode (10,10,10,22,27,91)
10:20:49    Status:    Server sent passive reply with unroutable address. Using server address instead.
10:20:49    Command:    LIST
10:20:49    Response:    150 File status okay; about to open data connection
10:21:09    Error:    Connection timed out
10:21:09    Error:    Failed to retrieve directory listing
Posted:  22 Sep 2009 15:43   Last Edited By: sysaxsupport
Just to simplify the debugging, have you tried to install filezilla in the same computer as the ftp server and try to connect to it? At least that should get rid of the "server sent passive reply with unroutable address" error.


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