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Sysax Product Forums / Sysax FTP Automation / General Discussion / TFP timing out after 15 minutes
Posted:  29 May 2014 19:55
I have a Cisco Unified Communications Manager server trying to TFP its backup files to a server running SysAx.  It appears to be failing/timing out after 15 minutes.


Here are the errors in the log:

05/28/2014 09:04:27 PM: [NOTE] Connection from 10.5.5.13 disconnected
05/28/2014 09:06:11 PM: [EVNT] unitybackup,10.5.5.11,SSH,LOCAL-PASSWORD,LOGIN,OK,0,0,-,-,Logged into local account
05/28/2014 09:06:11 PM: [NOTE] SSH Connection (10.5.5.11) logged into account unitybackup (Auth: Password)
05/28/2014 09:06:11 PM: [EVNT] unitybackup,10.5.5.11,SFTP,LOCAL-PASSWORD,LISTDIR,OK,14956,0,/SavvisCUCM,-,Folder listing status
05/28/2014 09:06:11 PM: [NOTE] Closing channel due to eof -
05/28/2014 09:06:11 PM: [FAIL] An error occured during key exchange Serv auth req -
05/28/2014 09:06:11 PM: [NOTE] Connection from 10.5.5.11 disconnected
05/28/2014 09:06:11 PM: [FAIL] An error occured during key exchange Serv auth req -
05/28/2014 09:06:11 PM: [NOTE] Connection from 10.5.5.11 disconnected
05/28/2014 09:06:11 PM: [FAIL] An error occured during key exchange type=254 auth done - Received disconnect - reason 11: The user disconnected the application
05/28/2014 09:06:11 PM: [NOTE] Connection from 10.5.5.11 disconnected


Any suggestions would be appreciated.
Posted:  30 May 2014 15:41
Hi LittlefuseJR,

If your connection is timing out at 15 mintues, it may be because the server is set to do that for this particular account.

You can edit the account from the Sysax Multiserver contron panel. Click on Manage Server Settings, Configure authentication settings, then Configure accounts, then on the user "unitybackup".

On the right side middle, if the account is truly timing out at 15 minutes, you should see the timeout set to 900 (secs). You can change this to a larger number to allow more time for file transfers.

Regards,
Sysax support
 

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