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Chapter 19. Frequently Asked Questions (FAQ) About Sysax Multi Server

Installation and Licensing

Does Sysax Multi Server run on Windows Vista? How about Windows 95?

Yes, Sysax Multi Server runs on all Windows operating systems from Windows 95 to Windows Vista and Windows Server 2008.

How I upgrade to a newer version of Sysax Multi Server?

You need to first uninstall the older version of the product and then install the latest version that is available on the Sysax.com website. Your server settings should not be affected by the uninstallation and reinstallation.

How do I install or update a license key?

Open the Sysax Multi Server Control panel and click the "install license" button. Select your license key file and click the "Open" button. The new license should now be installed.

How I uninstall Sysax Multi Server?

From the Windows "Start" menu, select the "Sysax Multi Server" program group and click on "Uninstall Sysax Multi Server". The uninstallation wizard will be started to complete the uninstallation of the product.

I installed the free personal edition license before my 30 day trial was up. How do I go back to the trial edition?

You can return to the trial edition within 30 days of installation by uninstalling and reinstalling the program.

What is the difference between the personal and commercial edition licenses?

The free personal edition is available for use by individuals for non commercial use. It is restricted in the number of protocols that can be simultaneously supported and the number of users that can be simultaneously logged into the server. Click here to compare all three editions side by side.


Features and Benefits

Can I run multiple protocols like FTP and SSH simultaneously?

Yes, the enterprise edition of the product can be configured to run several protocols like FTP, FTPS, SFTP, Secure Shell, Telnet, HTTP, and HTTPS simultaneously. This enables clients to connect to a user account through different mechanisms for ease of access.

Does Sysax Multi Server support secure file transfers?

Yes, the FTPS and HTTPS protocols are encrypted using SSL while the SFTP and Secure Shell protocols are encrypted with SSH based encryption.

What is HTTP and HTTPS based file transfer? Can I securely upload files using my web browser?

If the server is configured for HTTP access, clients can login to the server using any web browser and upload and download files. HTTPS provides additional security by using SSL to encrypt communication between the server and the client's web browser.

What are server event triggers and what is a server script?

An FTP script can be executed based on a connected client activity. The script can be executed when a client login is successful, client login is unsuccessful, file has been downloaded, file has been uploaded, file has been renamed, or a file has been deleted. The trigger type, user account name, client IP address, and transferred file names are automatically passed to the script. The FTP script is identical to that used by Sysax FTP Automation and supports file transfer, local file processing, email notification, external program execution, and many other actions.

Can users be authenticated using windows user accounts?

Sysax Multi Server can be configured to authenticate using windows accounts or through a custom database. It is also possible to authenticate using both mechanisms or authenticate using windows but use custom user settings.

Can I administer the program remotely using my web browser?

Yes, Sysax Multi Server can be securely administered remotely using any web browser. Using a HTTPS connection ensures that the communication is securely encrypted using SSL.

Can I make Sysax Multi Server start automatically on windows boot up?

Yes, the server can be configured to automatically start on server boot up.


Troubleshooting and Support

Why I am not able to start the server?

The most common issue is that another program is already using one or more of the ports that you selected for the server. If this is the case, the server log will contain an entry regarding this error.

How do I get technical support? How do I report a bug or request a new feature?

Please click here to use our customer support system to submit a request for technical support, report a bug or request a feature.